Directorate Support Manager

Summary:

The Clinical Support Manager is a key role in managing and developing the day to day function of the clinical support staff in the Directorate. The post holder will work on behalf of the Business Manager and the Directorate Management Team as required.

Principal Duties & Responsibilities:

GENERAL DUTIES

1. Management of staff training, development, performance etc.
2. Staff Recruitment, Contracts, Increments, monitoring and disciplinary intervention where necessary.
3. Effective communication with clinical support staff , the directorate management team and corporate services.
4. Change management including review and optimisation of work practices in conjunction with staff.
5. Data management including auditing, data quality management and management information preparation and interpretation.
6. Aware of the directorate KPI’s, goals and objectives and working with the directorate management team to achieve same.
7. Identification and management of risks including escalation where necessary.
8. Support and participation in directorate projects taking on a project management role where appropriate
9. Waiting list management of Clinical Immunology
10. Comply with the requirements of ISO15189 and the quality system implemented in the Directorate.
11. Positive engagement with all stakeholders

The job description is an outline of the post as it is currently perceived by the hospital and will be subject to review and amendment. This job description will therefore be subject to change in light of the various strategies for the hospital and the development of the Clinical Directorate model and any future developments that arise and will evolve and change over time.

Selection Criteria: 

Selection criteria outline the qualifications, skills, knowledge and/or experience that the successful candidate would need to demonstrate for successful discharge of the responsibilities of the post. 

Applications will be assessed on the basis of how well candidates satisfy these criteria.

Mandatory:

1. Professional Qualifications, Experience, etc

(a) Eligible applicants will be those who on the closing date for the competition:

(i) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004

Or

(ii) Have obtained a pass (Grade D) in at least five subjects from the approved list of

subjects in the Department of Education Leaving Certificate Examination, including

Mathematics and English or Irish1. Candidates should have obtained at least Grade

C on higher level papers in three subjects in that examination.

Or

(iii) Have completed a relevant examination at a comparable standard in any equivalent

examination in another jurisdiction

Or

(iv) Hold a comparable and relevant third level qualification of at least level 6 on the

National Qualifications Framework maintained by Qualifications and Quality Ireland, (QQI).

Note1:

Candidates must achieve a pass in Ordinary or Higher level papers. A pass in a foundation level

paper is not acceptable.

Candidates must have achieved these grades on the Leaving Certificate Established programme

or the Leaving Certificate Vocational programme.

The Leaving Certification Applied Programme does not fulfil the eligibility criteria.

and

(b) Candidates must possess the requisite knowledge and ability, including a high standard of

suitability, for the proper discharge of the office.

Desirable:

1. Qualifications: Diploma or 3rd level qualification in health care management/ other relevant 3rd level qualification.
2. Experience in patient facing role

Development:

1. Willingness to undertake training and development as identified in order to progress personal and professional development.
2. Special Knowledge: Preparing, developing and interpreting management information Awareness and key policies and procedures to include access to services, Health and Safety, HR Guidance and Governance etc. Behaviours: Negotiation and influencing skills and diplomacy Effective team leader and team player with the ability to work flexibly in a diverse and highly demanding team Working well under pressure of time and resources Fair, honest and consistent in approach.
3. Self-management, demonstrating resilience.
4. Self-management in order to achieve appropriate work life balance.
5. Practical Skills: Change management skills Analytical skills, literacy and numeracy. .
6. Ability to analyse highly complex data and formulate reports IT competent Aptitude.
7. Able to communicate in a highly complex service relating information to senior managers and external customers
8. Mange clinical and business risks developing action plans to improve performance

Experience:

1. Awareness of hospital strategy.
2. Awareness of HSE transformation agenda Awareness of key external policies and standards (HIQA).
3. Involvement with scheduled care

Informal Enquiries ONLY to: (Please note NO APPLICATIONS will be accepted via the Informal Email)